Privacy policy

Last updated: 15 October 2026

At Hakeem Supplements, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products or communicate with us.

Our website is https://hakeemsupplements.co.uk/ and is operated using the Shopify e-commerce platform.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and relevant electronic communications laws.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy. Where consent is legally required, we will request it separately.

1. Who We Are

Hakeem Supplements operates an online store offering health, wellness and supplement products.

For the purposes of applicable data protection legislation, Hakeem Supplements is responsible for determining how and why personal information is processed for its business activities.

Contact Details

Business Name: Hakeem Supplements
Website: https://hakeemsupplements.co.uk/
Email: info@hakeemsupplements.co.uk

Business Address:

743 Stratford Road
Birmingham
B11 4DG
United Kingdom

For questions about this Privacy Policy or your personal information, please contact us using the details above.

2. Information We Collect

We collect personal information necessary to operate our online store, process orders and provide customer support.

Information You Provide Directly

When you place an order, create an account or contact us, we may collect:

Full name
Email address
Telephone number
Billing and delivery addresses
Order and purchase details
Payment confirmation and transaction information
Account information and login credentials
Customer service enquiries and correspondence
Marketing preferences

Payment information is processed through our authorised payment service providers. We do not ordinarily receive or store your complete payment card details.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages visited and browsing interactions
Shopping basket activity
Referring websites
Approximate location derived from your IP address
Cookie identifiers and similar technical information

This information helps us maintain website functionality, understand customer behaviour and improve the shopping experience.

Information from Third Parties

We may receive information from third parties involved in operating our business, including:

Shopify and its associated services
Payment processing providers
Delivery and fulfilment partners
Customer service providers
Analytics and advertising platforms, where applicable

We only use this information for legitimate business purposes and in accordance with applicable data protection laws.

3. How We Use Your Personal Information

We may process your personal information for the following purposes.

Processing and Delivering Orders

We use your information to:

Process and confirm purchases
Arrange payment and delivery
Send order confirmations and delivery updates
Manage returns, exchanges and refunds
Respond to order-related enquiries

Legal basis: Performance of a contract with you.

Customer Support

We use your contact information and relevant order details to respond to questions, resolve problems and provide assistance.

Legal basis: Performance of a contract or our legitimate interests in providing effective customer service.

Website Improvement

We may use relevant information to understand how visitors use our website, identify technical problems and improve navigation, functionality and customer experience.

Legal basis: Our legitimate interests in operating and improving our website, or consent where required for the technologies used.

Marketing and Advertising

Where permitted by law, we may use your information to:

Send promotional emails and offers
Inform you about new products
Measure the effectiveness of advertising campaigns
Display relevant advertisements through platforms such as Facebook and Instagram
Improve our marketing communications

We will obtain consent for marketing communications and non-essential tracking where required by applicable law.

You can unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.

Legal basis: Consent where required, or legitimate interests where permitted by law.

Security and Fraud Prevention

We use relevant information to protect our website, investigate suspicious transactions, prevent fraud and maintain account security.

Legal basis: Our legitimate interests in protecting our business and customers, and compliance with applicable legal obligations.

Legal and Regulatory Compliance

We may retain or disclose information where necessary to meet tax, accounting, consumer protection or other legal obligations.

Legal basis: Compliance with a legal obligation.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions and, where permitted, analytics and marketing activities.

Cookies are small files stored on your device that help websites remember information about your visit.

Types of Cookies

Essential Cookies

These support important website functions such as shopping baskets, checkout, security and account access.

Functional Cookies

These may remember preferences and improve your shopping experience.

Analytics Cookies

Where enabled, these help us understand website traffic, visitor interactions and performance.

Advertising Cookies

Where enabled and permitted by your preferences, these may help us measure advertising performance and deliver more relevant advertisements.

We may use technologies provided by Shopify, Google, Meta and other authorised service providers, depending on the services enabled on our website.

Non-essential cookies and similar tracking technologies will be used only where the required consent or other applicable legal conditions have been satisfied.

You can manage your cookie preferences through the cookie controls provided on our website or through your browser settings.

Please note that disabling essential cookies may affect certain website features.

For general information about Shopify-related cookies, visit:

https://www.shopify.com/legal/cookies

5. Sharing Your Personal Information

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

Shopify: To host and operate our online store.

Payment Providers: To process payments and manage payment-related security.

Delivery Partners: To deliver purchases and provide tracking information.

Technology Providers: To maintain website functionality, security and technical services.

Marketing and Analytics Providers: To analyse website performance and support advertising activities where permitted by law.

Professional Advisers and Authorities: Where disclosure is necessary to meet legal obligations, obtain professional advice or protect legal rights.

We require service providers acting on our behalf to handle personal information appropriately and in accordance with applicable data protection requirements.

Some partners may process personal information under their own privacy policies.

6. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may contact you with product updates, promotions and special offers.

You may unsubscribe at any time by:

Selecting the unsubscribe link in a marketing email.
Contacting info@hakeemsupplements.co.uk.

Opting out of marketing will not prevent us from sending essential transactional messages relating to your orders or account.

You also have the right to object to the use of your personal information for direct marketing.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

Our website uses the Shopify platform and associated security features to help protect online transactions and customer information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We encourage customers to use strong passwords and avoid sharing account credentials.

If you believe your account or personal information has been compromised, please contact us promptly at info@hakeemsupplements.co.uk.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and complying with legal obligations.

Retention periods depend on the type of information and may take account of:

Applicable tax and accounting requirements
Order fulfilment and customer service needs
Legal limitation periods
Fraud prevention and security requirements
Whether you maintain an active customer account
Your marketing preferences and requests

Where information is no longer required, we will securely delete or anonymise it, unless continued retention is legally required.

9. Your Data Protection Rights

Under applicable UK data protection legislation, you may have the following rights:

Right of Access: Request a copy of the personal information we hold about you.

Right to Rectification: Request correction of inaccurate or incomplete personal information.

Right to Erasure: Request deletion of personal information in circumstances where the law provides this right.

Right to Restrict Processing: Request that we limit the use of your information in certain circumstances.

Right to Data Portability: Request certain personal information in a structured, commonly used and machine-readable format.

Right to Object: Object to certain processing activities, including processing based on legitimate interests.

Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information.

These rights are subject to applicable legal conditions and exceptions.

You have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights, please email:

info@hakeemsupplements.co.uk

We may request information to verify your identity before responding to a request.

We will respond within the timeframes required by applicable law.

10. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection laws.

Depending on the destination and circumstances, these measures may include UK adequacy regulations, appropriate contractual safeguards or other legally recognised transfer mechanisms.

You may contact us for further information about safeguards used for relevant international transfers.

11. Third-Party Websites

Our website may contain links to external websites, social media platforms or third-party services.

These websites operate independently and may have their own privacy policies and data handling practices.

We encourage you to review their privacy policies before providing personal information.

We are not responsible for the privacy practices of independent third-party websites.

12. Children's Privacy

Our website is not directed towards children.

We do not knowingly collect personal information directly from children through our online store without an appropriate legal basis.

If you believe a child has provided personal information to us inappropriately, please contact info@hakeemsupplements.co.uk so that we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal requirements or data protection practices.

When changes are made, we will publish the updated policy on this page and revise the date shown at the top.

Where legally required, we will provide additional notice or request consent before implementing relevant changes.

We encourage customers to review this page occasionally.