Terms of service

Overview

Welcome to Hakeem Supplements.

This website, https://hakeemsupplements.co.uk/, is operated by HAKEEM SUPPLEMENTS LIMITED, trading as Hakeem Supplements.

Throughout these Terms of Service, the terms "we", "us" and "our" refer to Hakeem Supplements.

These Terms of Service govern your use of our website and purchases made through our online store. By placing an order, you agree to these Terms and the policies referred to below.

Our store is powered by Shopify, which provides the e-commerce platform used to offer our products.

Please read these Terms carefully before placing an order.

Nothing in these Terms affects your statutory consumer rights under applicable UK law.

1. Business Information

Trading Name: Hakeem Supplements
Registered Company Name: HAKEEM SUPPLEMENTS LIMITED
Company Registration Number: 15350193
Registered in: England and Wales

Registered Office:

743 Stratford Road
Birmingham
B11 4DG
United Kingdom

Email: info@hakeemsupplements.co.uk
Telephone: 0121 6677 399
Website: https://hakeemsupplements.co.uk/

2. Online Store Terms

By using our website and placing an order, you agree to:

Provide accurate and complete information when placing an order.
Use our website only for lawful purposes.
Refrain from attempting to disrupt or compromise website security.
Avoid submitting fraudulent orders or misleading information.
Respect the intellectual property rights of Hakeem Supplements and third parties.

If you are under 18, you should obtain permission from a parent or legal guardian before making a purchase.

We may restrict access to our website or refuse orders where we have a legitimate and lawful reason to do so, including suspected fraud or misuse.

3. Product Information

We aim to provide accurate and up-to-date product descriptions, photographs, ingredients, pack sizes, prices and availability information.

We take reasonable care to ensure that the information displayed on our website is correct.

However, minor differences in packaging, presentation or colour may occur, provided that the products supplied meet their descriptions and applicable legal requirements.

Please read the product packaging, ingredients, directions for use and safety warnings before using any product.

We reserve the right to update product information, introduce new products or discontinue existing products.

Any changes to an order already accepted will be handled in accordance with applicable consumer law.

4. Health and Supplement Information

Hakeem Supplements offers health, wellness and supplement products.

Information on our website is provided for general product information and educational purposes. It is not intended to replace advice from a qualified healthcare professional.

Before using supplements or herbal products, we recommend that you:

Read the complete ingredients list and product label.
Follow the recommended directions and dosage.
Check for allergens or ingredients to which you may be sensitive.
Consult a qualified healthcare professional if you are pregnant, breastfeeding, taking medication or managing a medical condition.
Keep products out of the reach of children where indicated.
Follow the storage instructions and expiry information provided on the packaging.

Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.

Unless expressly stated and lawfully authorised otherwise, food supplements should not be treated as medicines or relied upon to diagnose, treat, cure or prevent disease.

If you experience an unexpected reaction to a product, discontinue use and seek appropriate medical advice.

Nothing in this section excludes or limits our legal responsibilities for the safety, quality or accurate description of products we supply.

5. Food Allergies and Ingredients

Some products may contain ingredients capable of causing allergic reactions or sensitivities.

Please carefully review all ingredient lists, allergen declarations and relevant product warnings before purchasing or consuming any product.

If you have a known food allergy or sensitivity and require clarification about a product, please contact us at info@hakeemsupplements.co.uk before placing an order.

If you believe the information displayed on the website differs from the product label, please contact us before using the product.

We remain responsible for providing accurate allergen information in accordance with applicable food information laws.

6. Prices and Payment

All prices displayed on our website are in pounds sterling (GBP) unless otherwise stated.

Prices include applicable taxes where required, with any delivery charges or additional costs displayed before you complete your purchase.

We reserve the right to change product prices and promotional offers. However, changes will not automatically affect orders already accepted.

Payments are processed through the payment methods made available at checkout.

We do not ordinarily store complete payment card information on our own systems.

Your order will be subject to payment authorisation and any necessary security checks.

7. Orders and Order Confirmation

When you place an order, you are making an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order.

We may be unable to accept an order for legitimate reasons, including:

A product being out of stock.
An inability to deliver to the selected address.
A payment not being authorised.
A significant pricing or listing error identified before acceptance.
Reasonable concerns about fraud or unlawful activity.

If we are unable to fulfil your order, we will notify you and refund any payment taken for the unavailable products.

We will provide order and dispatch information using the contact details supplied at checkout.

Please ensure your delivery address and contact details are accurate before submitting your order.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website or during checkout.

Available delivery methods, estimated delivery times and applicable shipping charges will be displayed before you complete your order.

Free delivery offers, where available, are subject to the eligibility conditions and minimum order values advertised at the time of purchase.

Delivery estimates may vary due to courier operations, public holidays, adverse weather or circumstances outside our reasonable control.

Unless a different delivery period has been agreed, we will deliver goods within the timeframe required by applicable UK consumer law, generally no later than 30 days after the contract is made.

If your order is significantly delayed or cannot be delivered, we will inform you and explain your available options.

Responsibility for goods generally remains with us until they are delivered to you or a person you have authorised to receive them, subject to any applicable legal exceptions.

For more information, please read our Shipping Policy:

https://hakeemsupplements.co.uk/policies/shipping-policy

9. Returns, Cancellations and Refunds

We operate a 14-day returns policy, subject to applicable UK consumer protection legislation.

For most eligible online purchases, you have 14 days after receiving your order to notify us that you wish to cancel.

Following cancellation, you normally have a further 14 days to return the goods.

Unopened and Sealed Products

For health and hygiene reasons, products supplied with protective seals that are unsuitable for return once unsealed cannot be returned for a change of mind if the protective seal has been broken after delivery.

This may include qualifying sealed supplements and health-related products.

Opening the outer delivery packaging does not, by itself, remove your statutory cancellation rights.

Faulty or Incorrect Products

If a product is faulty, damaged, not as described or incorrectly supplied, your statutory consumer rights remain unaffected, including where a protective seal has been opened.

We will provide an appropriate remedy in accordance with applicable law.

Refund Processing

Where a refund is due following a valid cancellation, it will be processed in accordance with our Returns & Refunds Policy and applicable statutory deadlines.

Refunds will normally be made using the original payment method.

For complete details, visit:

https://hakeemsupplements.co.uk/policies/refund-policy

Returns and refund enquiries: info@hakeemsupplements.co.uk

10. Promotions and Discount Codes

From time to time, we may offer discounts, special promotions or promotional codes.

Such offers may be subject to:

Specified promotional dates.
Minimum order values.
Product eligibility requirements.
Usage limits.
Other clearly communicated conditions.

Promotional offers cannot necessarily be combined unless expressly stated.

We reserve the right to withdraw or amend promotions prospectively, subject to applicable consumer protection laws and commitments already made to customers.

All promotional prices and advertised savings are intended to be accurate and transparent.

11. Customer Accounts

Customers may be able to create an account to manage orders, view purchase information or access additional website features.

You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect unauthorised account access.

Please contact info@hakeemsupplements.co.uk if you require assistance with your account.

We may suspend accounts where reasonably necessary to investigate security concerns, fraud or serious misuse of our website.

12. Intellectual Property

Unless otherwise stated, the website's branding, text, graphics, photographs, layouts and other original content are owned by or licensed to Hakeem Supplements.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, commercially exploit or republish our protected content without appropriate permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

13. Customer Reviews and Submissions

Customers may be able to submit product reviews, feedback or other content.

By submitting content, you confirm that:

Your contribution is genuine and accurate to the best of your knowledge.
You have the necessary rights to submit it.
It does not infringe another person's rights.
It does not contain unlawful, threatening, abusive or deliberately misleading material.

Where you submit content for publication, you grant us permission to display and use that content in connection with our website and business, subject to applicable law and any permissions required for other uses.

We may moderate or remove content where reasonably necessary to comply with legal requirements or maintain the integrity of our website.

We do not knowingly publish fabricated customer testimonials or misleading reviews.

14. Third-Party Services and Links

Our website may contain links to external websites or services operated by third parties.

These may include payment providers, delivery partners and other service integrations.

Third-party websites may have their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that we do not control.

However, nothing in this section limits our responsibility for obligations we owe you in connection with your purchase from Hakeem Supplements.

15. Website Availability and Technical Issues

We aim to keep our website accessible, secure and functioning correctly.

However, occasional interruptions may occur due to maintenance, technical faults or circumstances outside our reasonable control.

We may update, maintain or improve website features when necessary.

If a technical issue affects an order or payment, please contact us so that we can investigate and provide an appropriate resolution.

16. Privacy and Personal Information

We respect your privacy and are committed to protecting personal information collected through our website.

Our collection, use, storage and sharing of personal data are described in our Privacy Policy.

Please review:

https://hakeemsupplements.co.uk/policies/privacy-policy

For privacy-related questions, contact:

info@hakeemsupplements.co.uk

17. Limitation of Liability

We do not seek to exclude or limit any liability that cannot legally be excluded or restricted.

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of your statutory consumer rights.
Any other matter for which liability cannot legally be excluded or restricted.

If we breach these Terms or fail to exercise reasonable care, we are responsible for losses that are a foreseeable consequence of that breach or failure, subject to applicable law.

We are not responsible for losses caused solely by circumstances outside our control where the law does not make us responsible.

Nothing in these Terms removes your right to seek appropriate remedies under the Consumer Rights Act 2015 or other applicable legislation.

18. Prohibited Website Use

You must not use our website to:

Conduct unlawful or fraudulent activities.
Attempt unauthorised access to accounts, databases or systems.
Introduce viruses, malware or malicious software.
Interfere with website security or functionality.
Impersonate another person.
Submit knowingly false information.
Infringe intellectual property or privacy rights.
Harass, threaten or abuse other users.
Collect personal information unlawfully.
Use automated systems in a manner that disrupts or damages the website.

We may take proportionate action against misuse, including restricting access or reporting unlawful activity to the relevant authorities.

19. Changes to These Terms

We may update these Terms of Service to reflect changes to our business operations, website features or legal requirements.

The latest version will be available on this page with an updated revision date.

Changes will apply prospectively and will not remove rights or alter contractual commitments relating to orders already accepted without a lawful basis.

We encourage customers to review these Terms periodically.

20. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be handled in accordance with applicable law.

If you are a consumer living in another part of the United Kingdom, or another jurisdiction to which we lawfully sell, nothing in these Terms deprives you of mandatory consumer protections or legal rights that apply to you.

21. Your Statutory Consumer Rights

Nothing in these Terms of Service excludes, restricts or overrides your statutory rights.

UK consumers are protected by legislation including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where any provision of these Terms conflicts with mandatory consumer protection legislation, the relevant statutory provisions will take precedence.