Refund policy

At Hakeem Supplements, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our returns and refunds policy below.

1. Our 14-Day Return Policy

You have 14 days from the day you receive your order to notify us if you wish to cancel your purchase and request a return.

Once you have notified us of your decision to cancel, you have a further 14 days to send the eligible items back to us.

To qualify for a full refund, products should be handled only as necessary to inspect them and returned with their original packaging wherever possible. Any reduction in value caused by handling beyond what is necessary may be deducted from the refund where permitted by law.

Important: For health and hygiene reasons, supplements and other products supplied with a protective seal that are not suitable for return once unsealed cannot be returned for a change of mind if that seal has been broken after delivery.

Opening the outer delivery packaging does not, by itself, affect your statutory cancellation rights.

These conditions do not affect your statutory rights if a product is faulty, damaged or not as described.

2. How to Request a Return

To request a return or exercise your right to cancel, please contact us at:

Email: info@hakeemsupplements.co.uk

Please include:

Your full name
Your order number
The product(s) you wish to return
A brief description of any problem, where applicable

Our customer support team will provide instructions to help you complete your return.

Return Address:

Hakeem Supplements
743 Stratford Road
Birmingham
B11 4DG
United Kingdom

We recommend contacting us before posting your return so we can assist with the process and identify your order promptly.

3. Opened and Non-Returnable Products

Due to the nature of our products, certain items may be excluded from change-of-mind returns.

This includes:

Sealed supplements or health and hygiene products that are unsuitable for return once their protective seal has been broken after delivery.
Products that are liable to deteriorate or expire rapidly.
Personalised or custom-made products, where applicable.

Please ensure the protective seal on supplements remains intact if you intend to return them because you have changed your mind.

These exclusions apply only where permitted by law and do not affect your legal rights in relation to faulty, damaged or incorrectly supplied products.

4. Damaged, Faulty or Incorrect Items

We carefully inspect and package our products before dispatch. However, if your order arrives damaged, defective, incorrect or not as described, please contact us as soon as possible at info@hakeemsupplements.co.uk.

Where possible, please provide your order number and photographs of the product and packaging to help us investigate.

We will assess the issue and arrange an appropriate refund, replacement or other remedy in accordance with your statutory consumer rights.

Where a return is required because a product is faulty or incorrectly supplied, we will cover reasonable return postage costs.

Your rights under the Consumer Rights Act 2015 are not affected by our 14-day change-of-mind returns policy or our rules concerning opened products.

5. Return Shipping Costs

For change-of-mind returns, customers are responsible for return postage costs unless we have agreed otherwise.

We recommend using a tracked postal service and keeping your proof of postage until your return has been processed.

If your return relates to a faulty, damaged or incorrect product, we will provide appropriate return instructions and cover reasonable return costs.

6. Exchanges

If you would like a different product, we recommend returning your eligible item and placing a new order.

If you have received an incorrect or faulty product, please contact our customer support team so we can arrange an appropriate resolution.

7. Refunds

Once we have received and assessed your returned item, we will notify you of the outcome.

Where a refund is due following cancellation, we will issue it to your original payment method within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

For eligible cancellations of an entire order, we will also refund the original standard delivery charge, where applicable. Additional charges for premium delivery services are not refundable beyond the cost of standard delivery.

Refunds for faulty or incorrectly supplied products will be handled in accordance with applicable consumer law.

Please note that your bank or payment provider may take additional time to process the refund after it has been issued.

If you have any concerns regarding your refund, please contact info@hakeemsupplements.co.uk.

8. Sale Items

Items purchased during a sale or promotional offer are subject to the same applicable cancellation and return rights as full-price products.

9. Your Statutory Rights

This policy is intended to comply with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy limits or excludes your statutory consumer rights.